FREQUENTLY ASKED QUESTIONS
Every frame listing includes detailed measurements (lens width, bridge width, and temple length). If you are unsure of your fit, check the dimensions stamped on the inside arm of your current comfortable pair and match them with our sizing specs. You can also visit our physical store opposite Shibpur Police Station to try frames in person, or send a quick photo of yourself to our WhatsApp support (+91 98306 28267) for personalized styling advice.
Yes. Most frames and optical eyeglasses available can be customized with prescription lenses, including single vision, bifocal, and progressive options. Lenses from premium manufacturers such as Carl Zeiss, blue-light blocking lenses, and anti-reflective coatings are supported.
After selecting a frame, prescription values can be entered during checkout or a photo/scan of the doctor’s prescription can be sent via WhatsApp (+91 98306 28267) or email (lensandoptique2021@gmail.com) along with the Order ID. An optical specialist verifies the power details before lens crafting begins.
Non-prescription sunglasses & ready frames: Shipped within 2–4 business days.
Custom prescription eyeglasses & specialized lenses: Dispatched within 5–7 business days to allow precision fitting, cutting, and quality inspections.
Tracking details are provided via SMS/email as soon as the order ships.
An exchange or replacement can be requested within 7 days of delivery if the frame does not fit comfortably or arrives damaged. The product must remain unused, with all original tags, accessories, and carrying cases intact. To initiate a return or exchange, reach out via the Contact Form or contact customer support directly at +91 98306 28267.
